Privacy Policy

Last updated: 12 October 2026

1. Who we are

This website is operated by CoverBima [registered entity name], [registered address]. For anything in this policy, write to contact@coverbima.com or call +91 98116 66553.

2. What we collect

• Details you submit — name, mobile number, email address, city and the description of your requirement, submitted through a form or the chat registration.
• Chat registration details — the same categories, when you register to use the assistant.
• Technical data — pages visited and general device or browser information, where analytics is enabled.

Please do not submit sensitive information — full policy numbers, medical reports, card details, passwords or one-time passwords — through a website form or chat.

3. How we use it

• To understand and respond to your enquiry, including contacting you by phone, WhatsApp or email.
• To provide the consultation, review or claim-guidance assistance you asked for.
• To maintain records of enquiries and, where permitted, to follow up on a matter you raised.
• To improve the website and the usefulness of the assistant’s answers.

4. Chat assistant and registration

The assistant answers from a fixed knowledge base maintained by CoverBima. Registration details are stored in your own browser so that you do not have to register again on the same device. If the website is configured to forward registrations to the CoverBima team, those details are also sent to the team so a consultant can follow up. You can clear your stored details at any time from the registration screen in the chat, or by writing to us.

5. Sharing

We do not sell your information. It may be shared only with service providers who help us operate this website or communicate with you, and where legally required by a competent authority.

6. Retention

Enquiry records are retained only as long as needed for the purpose they were collected for, or as required by applicable law, and are then deleted or anonymised.

7. Your choices

• You may ask what information we hold about you, and ask for it to be corrected or deleted.
• You may ask us to stop contacting you at any time; we will stop except where we must keep a record for legal reasons.
• You can clear your browser-stored chat details yourself from the chat registration screen.

8. Security

We take reasonable technical and organisational measures to protect the information shared with us. No method of transmission over the internet is entirely secure, so please avoid sending sensitive documents through unencrypted channels.

9. Children

This website is not directed at children, and we do not knowingly collect information from them.

10. Changes

This policy may be updated from time to time; the revised version will be published on this page with a new “last updated” date.

11. Contact

Questions about this policy: contact@coverbima.com · +91 98116 66553 · 123 Business Park, Gurugram, Haryana - 122001.